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Complaints

If you feel that you have not received the service you expect from us, here is the process you should follow to lodge your complaint:

1) Please contact us first, in writing. We do our very best to look after our clients and will always put our cilents’ needs first. If we know there is a problem, we can talk to you about what we need to do to fix it.

2) If you’re not happy with the response you get from us, you should then contact our dealer group, Synchron in writing.

3) Should you feel the response you receive from Sentry is not satisfactory, you should lodge your complaint with the Financial Ombudsman Service

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